🛍️ Return & Refund Policy
At [Your Store Name], we value your satisfaction and want you to shop with confidence. If you’re not completely happy with your purchase, we’re here to help.
✅ Eligibility for Returns
You can request a return within 7 days of receiving your order if:
- The item is unused, unworn, and in original packaging.
- You have the receipt or proof of purchase.
- The item is damaged, defective, or incorrect.
Items that cannot be returned include:
- Digital/downloadable products
- Gift cards or promotional items
- Perishable or personal-use goods (e.g., cosmetics, food, or hygiene products)
🔄 Return Process
- Contact us at [your email@example.com] or via our Return Form within 7 days of delivery.
- Provide your order number, reason for return, and supporting photos (if applicable).
- Once approved, we’ll send you the return shipping address.
- Ship the product back using a trackable courier service.
⚠️ Note: Return shipping costs are the buyer’s responsibility unless the return is due to our error (damaged or wrong item).
💰 Refunds
- After receiving and inspecting the returned item, we’ll notify you of approval or rejection.
- If approved, your refund will be processed within 5–7 business days via your original payment method.
- In some cases, a partial refund may be issued if:
- The product shows signs of use
- Packaging is missing or damaged
🔁 Exchange Policy
If you wish to exchange an item (e.g., size or color), please email us at [your email@example.com].
Exchanges are processed after we receive your original product in good condition.
🚫 Order Cancellations
Orders can be canceled within 12 hours of purchase if the order hasn’t been shipped yet. Once shipped, standard return procedures apply.
📩 Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our support team:
📧 Email: [your email@example.com]
📞 Phone: [your phone number, optional]
📍 Address: [your business address]
🕊️ Our Promise
We’re committed to delivering high-quality products and excellent service. Your trust means everything to us, and we’ll do our best to ensure a smooth and fair return experience.